IT Help Desk Support Technician

 

Position:
Full-Time
Location: 
Onsite/ Philadelphia PA
Start Date: 
ASAP
End Date: May 31, 2023
Nationality:
GC / USA
Travel Required:Yes, 14 Locations (Departmental vehicles will be available)

 

Windows Management Experts (WME) is looking for an experienced IT Help Desk Support Technician for providing additional IT help desk support for 14 installations and offices located, in and around, Philadelphia PA. This support staff would be utilized to cover the IT help desk requests from within and around the Philadelphia PA and the 14 installations scattered across the county. Departmental vehicles will be available for use, as they are assigned, to the IT unit.

WME will need excellent communication and interpersonal skills to be able to maintain high-quality customer experience. The individual must have technical expertise, passion for learning beyond their JDs and a thorough understanding of business processes.

Work Activities:

  • Set-up, installation, maintenance and upgrades of computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components including analysis of user needs and verifying inventory
  • Troubleshoot incidents involving client/server and/or network connectivity
  • Assist in troubleshooting VOIP based phone systems
  • Effectively prioritize workload to maximize customer satisfaction and efficiency
  • Assist in the maintenance and upkeep of all computer workstations by keeping them in working order for all employees
  • Assist customers with access and use of several in-house applications for our staff

Skills / Experiences:

Required Education:

Bachelor’s degree in information technology or a technical field, or an IT associate degree with a minimum of two years’ work-related experience.

Knowledge, Skills and Abilities:

  • Experience using Active Directory for managing user accounts (Creation, Deletion and Permissions)
  • Proficiency with Microsoft Windows, Microsoft Office Suites, Desktop Software. Windows 7 through Windows 11 and Office 365
  • Basic network troubleshooting experience
  • Time management and problem-solving skills
  • Strong written and verbal communication skills
  • Ability to work independently and in a team environment
  • Excellent customer service skills
  • Must have reliable transportation
  • Digital media and/or trial technology support experience a plus

Core Values:

  • Integrity (Doing What’s Right)
  • Inclusion (Encouraging Diversity)
  • Teamwork (Working Together)
  • Excellence (Being Your Best)
  • Accountability (Taking Personal Responsibility)

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

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