Location: SALEM, NJ
Position: Full-Time/On-Site
No of Posts: 1
Start Date: In 2-3 Weeks
Windows Management Experts (WME) is looking for a Help Desk / SAP Administrator, for a full-time job as soon as possible
WME will need excellent communication and interpersonal skills to be able to maintain high-quality customer experience. The individual must have technical expertise, passion for learning beyond their JDs and a thorough understanding of business processes.
Responsibilities:
- Responsible for initial triage of incoming tickets to the HD, from service ticketing system or on-call phone, seeking help with computer-related issues
- Proper initial analysis of ticket requirements in trafficking tickets to the correct resolver groups is critical
- Monitoring SAP systems and responding to errors. Sys Admin Support
- Schedule System batch and archive jobs
- Maintain Documentation of procedures, systems jobs, forms, Security roles
- User Admin and Role Management – Maintain User unique identifiers (PIN)
- Troubleshoot authorization issues, run traces
- Password resets for active users following security protocol
- Update user information and assign or revoke permissions as appropriate.
- Identify and communicate to Team leads of changes in roles, policies, and procedures.
- Analyze and document required personnel and role reassignments to support site reorganizations and realignments.
- Complete and Process Role Change Request Forms.
- Process Program Change Transports as scheduled or Emergency SAP Transports
- Deactivate Inactive Users on required schedule, monitor the number of active users
- SAP User Audits, Generate Audit reports
- Support Audit & Compliance activities
- Support SOD (Segregation of Duties) Audits
- Assist clients with setting up SAP reports and variants
- Troubleshoot SAP Basis issues as needed (Printers, RF Users, runtime errors, system slowness)
- Document and Schedule new reports in SAP; rerun failed jobs/reports
- Security Reports as requested
- On Call shift one week per month for major outage response
Skills:
- High school diploma/GED required (Associate degree preferred)
- 4+ years’ experience in IT-related position
- Familiarity with running HD service tools
- Excellent customer service skills
- Strong verbal communication and problem-solving skills
- SAP experience required
- SAP Security admin
- Knowledge of SAP Security, SAP Authorizations & SOD’s, Admin Support and Monitoring
- Understanding of SAP Implementations
- Familiarity with SAP Landscape
- AS400 experience desired
- Logical Reasoning
- Ability to Handle Severity 1 and Major incidents
- Training available for some knowledge gaps
Core Values:
- Integrity (Doing What’s Right)
- Inclusion (Encouraging Diversity)
- Teamwork (Working Together)
- Excellence (Being Your Best)
- Accountability (Taking Personal Responsibility)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
