Desktop Support Role

WME Needs Desktop Support Role

 

Position:
Full-Time
Location: 
Philadelphia, Southern NJ area
Start Date: 
ASAP
Nationality:
Any

Windows Management Experts (WME) is looking for a motivated and experienced Desktop Support Role to join one of our client companies. The responsibility of this person will be to assist our clients with computer hardware and software issues. You will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

The ideal candidate for this role will have proven work experience working as a desktop support engineer or support technician. Also, you should have advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. That said, knowledge of popular operating systems, software applications, and remote connection systems is also required.

The responsibilities will include installing and upgrading operating systems and computer software, troubleshooting networking and connection issues, advising on software or hardware upgrades, providing basic training in computer operation and management, completing job reports, and ordering supplies.

That said, the candidate should demonstrate great skill in creativity and innovation, the ability to thrive in a pressure environment, and possess excellent communication skills.

Also, the successful candidate will be a self-motivated individual, who can work effectively in dynamic conditions and within deadlines. That said, the preferred candidate should expect to work 40 hours per week and should be flexible enough to work part-time hours as well.

Required Skills/Qualifications/Education:

  • A bachelor’s degree from an accredited college/university with Computer Science or Business administration, or equivalent experience.
  • Necessary knowledge and support experience with Non-Standard devices – Label Printers, Barcode Scanners, etc.
  • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, etc.
  • Knowledge of MDM – Mobile Device Management.
  • Knowledge/exposure to ticketing tools (Service Now)
  • Windows system administration
  • Strong knowledge of servers and network equipment
  • Understanding of active directory (AD), networking, and print queue management.
  • Excellent analytical and problem-solving skills.
  • Excellent record as a team member.
  • Flexibility with supporting mission-critical, 24×7 projects.
  • Excellent organizational and project management skills
  • Creative problem-solving skills.
  • Expert-level documentation skills.
  • Sound conversational and negotiating skills.

Responsibilities of the Desired Desktop Support Resource:

  • Good knowledge of Windows 10, Windows 7 & Microsoft Office.
  • Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommends and implements corrective solutions, including off-site repair for remote users as needed.
  • Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
  • Constructs, installs, and tests customized configurations based on various platforms and operating systems.
  • Collaborates with technology team members to ensure efficient operation of the organization’s desktop computing environment.
  • Administers and resolves issues with associated end-user workstation network software products.
  • Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems.
  • Ensures that desktop connections i.e., network jacks are in proper working order.
  • Prepares tests and applications for monitoring desktop performance, then provides performance statistics and reports.
  • If necessary, liaises with third-party support and PC equipment vendors.
  • Performs related duties consistent with the scope and intent of the position.
  • Touch/smart hands support of all network devices & Servers.
  • Understanding of daily operations and delivery processes.
  • Ensures timely resolution of problems.

Core Values:

  • Integrity (Doing What’s Right)
  • Inclusion (Encouraging Diversity)
  • Teamwork (Working Together)
  • Excellence (Being Your Best)
  • Accountability (Taking Personal Responsibility)

Disclaimer

All the qualified applicants will receive due consideration for employment without any regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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