Jr. Desktop Support / Device Rollout Technician Role

Position:
Full-Time
Location: 
Philadelphia, Greater Philadelphia Area, Camden Nj.
Start Date: 
ASAP
Nationality:
Any

Windows Management Experts (WME) is looking for a motivated and experienced Jr. Desktop Support / Device Rollout Technician Role to join one of our valued clients. The responsibility of this person will be to assist our client with computer hardware and software issues, mainly with Windows 10 systems. You will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

The ideal candidate for this role will have proven work experience working as a desktop support engineer or device rollout technician for at least 3 years. Also, you should have advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals. That said, knowledge of popular operating systems, software applications, and remote connection systems is also required.

The responsibilities will include installing and upgrading Windows 10, configuring, updating, and doing all other relevant stuff. That said, you’ll be troubleshooting networking & connection issues, advising on software or hardware upgrades, providing basic training in computer operation and management, completing job reports, and ordering supplies.

More importantly, the candidate should demonstrate great skill in creativity and innovation, the ability to thrive in a pressured environment, and possess excellent communication skills. Also, the successful candidate will be a self-motivated individual, who can work effectively in dynamic conditions and within deadlines. That said, you should expect to work at least 40 hours per week and should be flexible enough to work part-time hours as well.  

Required Skills/Qualifications/Education:

  • A bachelor’s degree from an accredited college/university with Computer Science or Business administration, or equivalent experience.
  • Good technical knowledge of Windows 10 installation, configuration, and troubleshooting, and at least 3+ years of experience.
  • 3+ years of experience installing applications on Windows 10 clients.
  • Knowledge of and experience with troubleshooting OS and application issues on Windows 10 clients, 3+ years of experience.
  • Experience with Microsoft Office 365 and other common Windows applications preferred
  • Experience working in an enterprise environment (preferred)
  • 100% onsite role in the Philadelphia area.
  • Superior customer service skills.
  • Comfortable using the SEPTA transportation network to deploy devices and provide support.
  • Necessary knowledge and support experience with Non-Standard devices – Label Printers, Barcode Scanners, etc.
  • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, etc.
  • Knowledge of MDM – Mobile Device Management.
  • Strong knowledge of servers and network equipment
  • Understanding of active directory (AD), networking, and print queue management.
  • Excellent analytical and problem-solving skills.
  • Excellent record as a team member.
  • Flexibility with supporting mission-critical, 24×7 projects.
  • Excellent organizational and project management skills
  • Creative communication and problem-solving skills.
  • Solid documentation skills.

Responsibilities of the Junior Desktop Support Engineer/ Device Rollout Technician:

  • Deployment of Windows 10 clients
  • Troubleshoots Windows 10 OS issues
  • Performs on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommends and implements corrective solutions, including off-site repair for remote users as needed.
  • Troubleshoots application issues on Windows 10 clients
  • Installs applications on Windows 10 clients
  • Configures and manages Windows 10 clients
  • Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
  • Communicates effectively with end-users
  • Keeps service desk tickets for current assignments updated
  • Collaborates with technology team members to ensure efficient operation of the organization’s desktop computing environment.
  • Administers and resolves issues with associated end-user workstation network software products.
  • Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems.
  • Ensures that desktop connections i.e., network jacks are in proper working order.
  • Prepares tests and applications for monitoring desktop performance, then provides performance statistics and reports.
  • If necessary, liaises with third-party support and PC equipment vendors.
  • Performs related duties consistent with the scope and intent of the position.
  • Touch/smart hands support of all network devices & Servers.
  • Understands daily operations and delivery processes.
  • Ensures timely resolution of problems.

Core Values:

  • Integrity (Doing What’s Right)
  • Inclusion (Encouraging Diversity)
  • Teamwork (Working Together)
  • Excellence (Being Your Best)
  • Accountability (Taking Personal Responsibility)

Important Note:

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. 

Disclaimer

All the qualified applicants will receive due consideration for employment without any regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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