Desk Side Engineer Sr.

 Position Title: Desk Side Engineer Sr.
 Location: Washington, DC
 Position: Full-Time

 

JOB SUMMARY

This position is in Washington, DC at a Federal Government Agency Headquarters’ Building and is assigned to provide the below described services in support of the Desktop Engineering team. The candidate will be assigned to the Tier2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and on the requests for technology refresh (replacement and upgrade of current desktops or laptops). The work is performed in a Microsoft Windows environment. Desktop Engineering / Customer support activities are performed within the Agency’s Headquarters building in Washington, DC.

HIGH PRIORITY QUALIFICATIONS, SKILLS, EXPERIENCE, CERTIFICATIONS

The support will range from simple to complex system issues and may include VIP support requirements.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.

SKILLS/COMPETENCIES

  • Customer service and communication skills
  • Troubleshooting Microsoft Windows 10
  • Installation and configuration of new machines in a Windows environment
  • Dell Hardware
  • Imaging
  • Smart cards / PIV cards
  • Experience with Office 365, VPN, Active Directory, Thin Client
  • Provide Remote Tool Support
  • Conference Room / VTC Setups
  • HDI Desktop Tech Certification
  • ITIL V4

JOB ROLE SPECIFIC REQUIREMENTS:

Duties: Performs day-to-day activities required to provide Tier 2 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Must have a minimum of 5 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.

PREFERRED SKILLS

  • Familiarity with BMC Remedy
  • Familiarity with Service Now
  • Technical Writing

 

Share:

Facebook
Twitter
LinkedIn

Apply for this Job

    You can opt out if you are not interested in updates about this job and related jobs.

    On Key

    More Posts

    Accounting-Finance Staff

    Accounting/Finance Staff

      Position: Full-Time Location:  Remote Start Date:  ASAP Nationality: Any Working Hours: 9 AM to 5 PM EST USA/ 9PM to 5AM- Manila Time Windows Management Experts (WME) is looking for an Accounting/Finance Staff role for one of our valued partners. WME empowers major companies,

    Click Here to Read Full Job Post »
    Microsoft Tech Support SME

    Microsoft Tech Support SME

      Position: Full-Time Location:  Remote Start Date:  ASAP Nationality: Any Windows Management Experts (WME) is looking for a Microsoft Tech Support SME role for one of our valued partners. We are seeking a Microsoft CRM and GP Technical Support SME to join our client’s team.

    Click Here to Read Full Job Post »
    Azure VWAN Engineer

    Azure VWAN Engineer

    Position:         Full-Time Location:        Remote Start Date:      ASAP Nationality:     ANY Windows Management Experts (WME) is looking for an Azure VWAN Engineer role for one of our valued partners. They will assist our client in troubleshooting/optimizing

    Click Here to Read Full Job Post »
    Media Manager and Outreach Specialist

    Media Manager and Outreach Specialist

    Location: Remote Report to: Full Time/Part-Time/Contract Position Type: Part Time Hourly Start Date: ASAP Nationality: ANY Windows Management Experts (WME) is looking for a dynamic and creative Media Manager and Outreach Specialist Role to join our team. In this role, you will be responsible for

    Click Here to Read Full Job Post »
    PMO Director

    PMO Director

    Location: Remote Report to: Executive Vice President / CEO Position Type: Part Time Hourly Start Date: ASAP Nationality: ANY Windows Management Experts (WME) is looking for a PMO Director role. The WME PMO Director is accountable for overseeing the smooth delivery of projects in the

    Click Here to Read Full Job Post »
    Senior Security Consultant Required by WME

    Senior Security Consultant

      Position: Full-Time / Part-Time Location:  Remote Start Date:  ASAP Nationality: Any Windows Management Experts (WME) is looking for a Senior Security Consultant role for one of our valued partners. This position provides consultation and direction around Microsoft security solutions to meet strategic and tactical

    Click Here to Read Full Job Post »

      You can opt out if you are not interested in updates about this job and related jobs.