Position: Full-Time
Location: Onsite/DC
Start Date: ASAP
Nationality: GC / USA
Travel Req: Candidate must be local to travel to DC
Windows Management Experts (WME) is looking for an experienced IT Support Specialist (Senior) with a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.
DUTIES: Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.
WME will need excellent communication and interpersonal skills to be able to maintain high-quality customer experience. The individual must have technical expertise, passion for learning beyond their JDs and a thorough understanding of business processes.
Top 3 Qualifications, Skills, Experience or Certifications:
- Ability to obtain a Secret Clearance
- Dell Certifications
- IT and Networking Certifications
Job Role Specific Requirements:
- Imaging Dell laptops and desktops using the client’s standard image following the SOP (Standard Operating Procedure).
- Submitting TSRs and SMRs for in-processing and out-processing MARAD employees.
- Receiving IT equipment “Laptops and iPhones” from MARAD users when they leave the department.
- Configuring and troubleshooting iPhones for MARAD users. Keeping the iPhone tracking sheet up to date.
- Moving IT equipment for employees between offices when requested.
- Replacing toners for small printers when requested and keeping the toner inventory tacking sheet up to date.
- Maintaining the MARAD storage room located on the west building, second floor.
- Creating FedEx shipping labels and shipping IT equipment to users and to the MARAD IT field offices when requested.
- Setting up meetings for the MARAD’s administrator and deputy administrator in MARAD’s main conference room. Those are either MS teams or Zoom meetings.
- Installing MARAD specific software for MARAD users when requested and approved. Software like AutoCAD for example.
- Participate in the department’s monthly server patching cycles. One Saturday and one Sunday each month. This will require gaining access to MARAD servers, but the technician will only be pushing windows updates to those servers.
- Provide onsite and remote technical support to end users via email, phone, and remote desktop software Bomgar.
Core Values:
- Integrity (Doing What’s Right)
- Inclusion (Encouraging Diversity)
- Teamwork (Working Together)
- Excellence (Being Your Best)
- Accountability (Taking Personal Responsibility)
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
